Terms and Conditions

Terms and Conditions Section 1

There will be a 10% restocking fee on all returned orders.

Any item can be returned within 21 days from the time you receive the item as long as the following guidelines are met:

1. The Customer must pay the shipping charge to get the item(s) back to Vanado.
2. The Customer must return the item in original packaging and in original, unused condition.
3. The Customer must provide shipping insurance for the full amount of the product value (cost).
4. The Customer Must Obtain an RA number from Vanado before returning any item.

Terms and Conditions Section 2

Returns Policy

You must contact us to return anything by phone 1-866-2-VANADO or by email within 21 days of receiving your order, we will exchange any UNUSED resalable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee. If return is due to an error on the part of Vanado, we will arrange for return shipping. If the return is not due to an error on the part of Vanado then the customer pays for the shipping. If the customer is at fault for ordering the incorrect part from our website, they may return the item so long as the guidelines of the return policy is met.

• All returned items MUST have a RA number written on the package, items returned without a RA number will be refused at time of delivery. All the items parts, box, etc. and information on what's wrong need to be sent with the return.
• NO returns or refunds on custom made and developed products.
• Any products refused upon delivery also subject to return fee and customer is responsible for shipping of the product both ways.
• If you have and item that is either lost or damaged in shipping. Please fill out the returns for and state what has happened and we will file a damage claim on your behalf.
• If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may call us to obtain a phone number for the manufacturer. By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.
• When an item is shipped with Free Freight and the item(s) have to be returned. They will have actual shipping charges on the return, unless the item(s) is exchanged with a similar item(s). Non-exchanged item(s) will only be credited for difference after shipping charges are accessed.
• All Items must be returned in original packaging only.
• No returns on items that have been installed.
• No returns on programmers or electrical items! All manufacturer warranties are the responsibility of the manufacturer.
• Gift certificates cannot be refunded or canceled. Gift Certificates are not transferable.
• Items returned in poor condition or have missing parts will NOT be credited & may be returned to you at your expense.
• On all returns in which Vanado is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer.

All returns without exchange are subject to a return fee 10% of the purchase price of the item returned, also with no return of freight charges. Any order canceled is subject to the same return fee. In addition: NO returns or refunds on installed, custom made or used merchandise. All items are sold as is. If you have doubts about an item please do not place the order.